Tsholofelo Rasekgala


Experienced Call Center Team Leader in BPO
  • johannesburg, South Africa
  • February 24, 2022

Team player and having good communication skills
To primarily listen to client’s needs or concerns so I am able to provide a solution as well as agents’ concerns.
Be target driven and knowledgeable
Lead by example “A good leader, leads from the front”
Measure Performance and Rewards it
Hold each agent accountable, while also encouraging them to commit to my strategies that will help improve Performance
Work on KPI Target
Worked as a Quaiity Assurer
Inbound and outbound sales experience

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